Refunds & returns

We want you and your pet happy. Here's how it works.

Arrived damaged or wrong?

Email help@pettriage.online within 14 days of delivery with your order number and a photo. We'll send a replacement or refund you in full. No need to send it back.

Never arrived?

If your order hasn't arrived 30 days after you paid, email us and we'll reship it or refund you in full.

Changed your mind?

Email us within 14 days of delivery. Unused items in their original packaging can be returned for a refund of the item price. Return postage is on you, and we'll send you the return address.

Cancelling

You can cancel for a full refund until your order ships. Email us as soon as you can.

How refunds are paid

Refunds go back to the card you paid with, through Whop. Banks usually take 5 to 10 working days to show it.